We at Ricoma (Ricoma International Corporation, Inc., Ricoma (Shenzhen) Co., Ltd. and our affiliates) are committed to protecting your privacy. This Privacy Policy applies to both our Websites
(www.ricoma.com,
www.ricoma.cn,
www.ricoma.us,
engage.ricoma.us,
and
info.ricoma.us)
and our voluntary tradeshow inquiries obtained from direct contact with our reps via voluntary badge scan.
This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Websites or voluntarily provide your badge scan at tradeshows.
We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by sending you an email notification.
While we will notify you of any material changes to this Privacy Policy, we encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at
info@ricoma.us
or by mail to Ricoma International Corporation, Inc., 11555 NW 124 Street, Miami, FL 33178 USA, Attn: Privacy Policy.
1. Information We Collect
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites, we request that you provide Personal Information about yourself, and we collect Navigational Information.
'Personal Information' collected via online forms, trade shows, and phone calls
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter on the Websites, trade shows or provided over phone calls with our staff and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the 'Navigation Information' section below. Payment information is collected through “Stripe”, which processes payment information from you including credit cards numbers, using third party PCI-compliant service providers. This information is only collected when you enter your credit card information voluntarily to make a purchase online. Except for this, we do not collect Sensitive Information from you online.
Log Files
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Ricoma to provide general statistics regarding use of the Ricoma Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at
info@ricoma.us,
so that we may delete the information.
2. How We Use Information We Collect
Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:
- Improve your browsing experience by personalizing the Websites
- Send information or Ricoma content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
- Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
- Follow up and send reminders or product information via text message after you have provided us your mobile phone number.
- Meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Use of Personal Information (Performance of a Contract or Existing Customers)
In addition to the uses above, Customers and “Opportunities” (Persons who apply to qualify for financing), will receive additional communication via fax and/or one-to-one emails from direct sale associates, customer service representatives, trainers and logistics coordinators in order to:
- Process paperwork for financing or billing purposes or perform a contract
- Handle shipping requests
- Complete voluntary onboarding
- Complete voluntary training
- Assist with machine maintenance and or technical issues
- Directly visit customer location at the request of the customer
- Promote related products
- Communicate customer-related incentives such as loyalty programs and offers
Customer data such as First name, Last name, Email and Phone Number for customers who purchased embroidery machines from Ricoma headquarters in the United States, will be transferred to our partner, Madeira USA if said customer also purchased or obtained a starter kit (with supplies provided by Madeira USA) from Ricoma US. Madeira USA is required to maintain the confidentiality of your information.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ('EEA'), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Ricoma.
Customer Testimonials, Comments & Reviews
We post customer testimonials and comments on our Websites, which may contain Personal Information.
Video Testimonials
We obtain each customer's consent via paper form prior to filming the testimonial. Prior to filming, customers are required to give consent via a paper form with their printed name and signature. This form gives Ricoma consent to film them and use the footage and or photographs of themselves, their business and their employees on our Websites, social media accounts, publications, printed promotional materials, educational materials, email marketing and derivative works or for any similar purpose without further consent.
Comments & Reviews
Comments and reviews by our followers or fans made via our social media accounts including Twitter, Pinterest, Facebook Business Page and related groups including “Ricoma Connect” and “Embroidery & Custom Apparel Mastery, Google Reviews and Instagram are used for marketing purposes on our Websites and are promoted via email communications. At any time if you contact us directly at
info@ricoma.us
and request that your comment or review be removed, Ricoma will remove it accordingly and will not use it again for any marketing purpose.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This button. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.
External Websites
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.
Public Forums
We offer publicly accessible blogs and Facebook groups. Please keep in mind that if you directly disclose any information through our blogs or groups, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in 'Opting Out and Unsubscribing' below.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in 'To Unsubscribe from Our Communcations' below. If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or other activity with that email. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created
3. How we Share Information we Collect
Service Providers
We employ other companies and people to provide services to visitors to our Websites and to our customers and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Ricoma Partners
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, except in the case of a customer obtaining a starter kit from Ricoma US containing supplies provided by Madeira USA. All partners are required to maintain the confidentiality of your information. We partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. These co-marketing partners are required to adhere to our privacy and data protection policies. For more information on our co-marketing program with Madeira USA, see below.
Ricoma US & Madeira USA
Ricoma US maintains an exclusive partnership with Madeira USA for their embroidery supplies in the form of a starter kit. When said starter kit is obtained by a customer of Ricoma with the purchase of an embroidery machine, information like First name, Last name, Email and Phone number will be transferred to Madeira USA. Madeira USA is required to maintain the confidentiality of your information. If you feel at any time that Madeira USA is abusing your information, contact us immediately at
info@ricoma.us.
Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by our current Email Service Provider on the Websites. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
4. International Transfer of Information
International Transfers within Ricoma’s Entities
To facilitate our global operations, we transfer information to China and allow access to that information from our teammates in China for the purposes described in this policy. This Privacy Policy shall apply even if we transfer Personal Information to China. We have taken appropriate safeguards to require that your Personal Information will remain protected.
5. Cookies and Similar Technologies
Cookies
Ricoma and its partners use cookies or similar technologies (such as web beacons) to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. To find out more about how we use cookies on our Websites and how to manage your cookie preferences please see our
Cookie Policy.
Advertising
We partner with a third party ad network to either display advertising on our Website or to manage our
advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about
your activities on this and other Web sites to provide you targeted advertising based upon your interests. If
you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by
clicking here: http://preferences.truste.com/ (or if located in the European Union,
by clicking here: (http://www.youronlinechoices.eu/). Please
note this does not opt you out of being served advertising. You will continue to receive generic ads.
Third Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy or Cookie Policy.
6. How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. To exercise any of these rights, please contact us by email at
info@ricoma.us
or by mail to Ricoma International Corporation, Inc., 11555 NW 124 Street, Miami, FL 33178 USA, Attn: Privacy Policy.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the 'unsubscribe' link located on the bottom of our e-mails, updating your communication preferences, or by sending us an email at
info@ricoma.us
Attention: Privacy Policy. Customers cannot opt out of receiving transactional emails related to their account with us.
Contact Info
Ricoma US
Ricoma International Corporation, Inc.
11555 NW 124 Street,
Miami, FL 33178 USA
Tel: 1-888-292-6282
Toll Free: 1-888-292-6282
Fax: 305-418-5036
info@ricoma.us
Ricoma China (Factory)
Ricoma (Shenzhen) Co., Ltd.
Baochengli Industrial Park, Jinlong Road 3
Shenzhen, P.R. China (Post: 518118)
Tel: +86-755-2585-7576
Fax: +86-755-2585-7773
info@ricoma.com
