and our voluntary tradeshow inquiries obtained from direct contact with our reps via voluntary badge scan.
1. Information We Collect
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites, we request that you provide Personal Information about yourself, and we collect Navigational Information.
'Personal Information' collected via online forms, trade shows, and phone calls
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter on the Websites, trade shows or provided over phone calls with our staff and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the 'Navigation Information' section below. Payment information is collected through “Stripe”, which processes payment information from you including credit cards numbers, using third party PCI-compliant service providers. This information is only collected when you enter your credit card information voluntarily to make a purchase online. Except for this, we do not collect Sensitive Information from you online.
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Ricoma to provide general statistics regarding use of the Ricoma Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at
so that we may delete the information.
2. How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
- Improve your browsing experience by personalizing the Websites
- Send information or Ricoma content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
- Follow up and send reminders or product information via text message after you have provided us your mobile phone number.
- Meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Use of Personal Information (Performance of a Contract or Existing Customers)
In addition to the uses above, Customers and “Opportunities” (Persons who apply to qualify for financing), will receive additional communication via fax and/or one-to-one emails from direct sale associates, customer service representatives, trainers and logistics coordinators in order to:
- Process paperwork for financing or billing purposes or perform a contract
- Handle shipping requests
- Complete voluntary onboarding
- Complete voluntary training
- Assist with machine maintenance and or technical issues
- Directly visit customer location at the request of the customer
- Promote related products
- Communicate customer-related incentives such as loyalty programs and offers
Customer data such as First name, Last name, Email and Phone Number for customers who purchased embroidery machines from Ricoma headquarters in the United States, will be transferred to our partner, Madeira USA if said customer also purchased or obtained a starter kit (with supplies provided by Madeira USA) from Ricoma US. Madeira USA is required to maintain the confidentiality of your information.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ('EEA'), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Ricoma.
Customer Testimonials, Comments & Reviews
We post customer testimonials and comments on our Websites, which may contain Personal Information.
We obtain each customer's consent via paper form prior to filming the testimonial. Prior to filming, customers are required to give consent via a paper form with their printed name and signature. This form gives Ricoma consent to film them and use the footage and or photographs of themselves, their business and their employees on our Websites, social media accounts, publications, printed promotional materials, educational materials, email marketing and derivative works or for any similar purpose without further consent.
Comments & Reviews
Comments and reviews by our followers or fans made via our social media accounts including Twitter, Pinterest, Facebook Business Page and related groups including “Ricoma Connect” and “Embroidery & Custom Apparel Mastery, Google Reviews and Instagram are used for marketing purposes on our Websites and are promoted via email communications. At any time if you contact us directly at
and request that your comment or review be removed, Ricoma will remove it accordingly and will not use it again for any marketing purpose.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Social Media Features
We offer publicly accessible blogs and Facebook groups. Please keep in mind that if you directly disclose any information through our blogs or groups, this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in 'Opting Out and Unsubscribing' below.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in 'To Unsubscribe from Our Communcations' below. If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or other activity with that email. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created
3. How we Share Information we Collect
We employ other companies and people to provide services to visitors to our Websites and to our customers and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, except in the case of a customer obtaining a starter kit from Ricoma US containing supplies provided by Madeira USA. All partners are required to maintain the confidentiality of your information. We partner with trusted third parties to provide you with co-marketing content that we think may be relevant to you. These co-marketing partners are required to adhere to our privacy and data protection policies. For more information on our co-marketing program with Madeira USA, see below.
Ricoma US & Madeira USA
Ricoma US maintains an exclusive partnership with Madeira USA for their embroidery supplies in the form of a starter kit. When said starter kit is obtained by a customer of Ricoma with the purchase of an embroidery machine, information like First name, Last name, Email and Phone number will be transferred to Madeira USA. Madeira USA is required to maintain the confidentiality of your information. If you feel at any time that Madeira USA is abusing your information, contact us immediately at
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by our current Email Service Provider on the Websites. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
4. International Transfer of Information
International Transfers within Ricoma’s Entities
5. Cookies and Similar Technologies
We partner with a third party ad network to either display advertising on our Website or to manage our
your activities on this and other Web sites to provide you targeted advertising based upon your interests. If
you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by
clicking here: http://preferences.truste.com/ (or if located in the European Union,
by clicking here: (http://www.youronlinechoices.eu/). Please
note this does not opt you out of being served advertising. You will continue to receive generic ads.
Third Party Tracking Technologies
6. How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. To exercise any of these rights, please contact us by email at
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the 'unsubscribe' link located on the bottom of our e-mails, updating your communication preferences, or by sending us an email at
Ricoma International Corporation, Inc.
11555 NW 124 Street,
Miami, FL 33178 USA
Toll Free: 1-888-292-6282
Ricoma China (Factory)
Ricoma (Shenzhen) Co., Ltd.
Baochengli Industrial Park, Jinlong Road 3
Shenzhen, P.R. China (Post: 518118)