We at Ricoma (Ricoma International Corporation, Inc., Ricoma (Shenzhen) Co., Ltd. and our affiliates) are committed to
stitchable.com) and our voluntary tradeshow inquiries obtained from direct contact
with our reps via voluntary badge scan.
regarding use, access and correction of your personal information. If you do not agree with the data practices described
significant, we will provide a more prominent notice by sending you an email notification.
us by email at email@example.com or by mail to Ricoma International Corporation, Inc., 11555 NW 124 Street, Miami, FL 33178
1. Information We Collect
When You Visit our Websites
You are free to explore the Websites without providing any Personal Information about yourself. When you visit
the Websites, we request that you provide Personal Information about yourself, and we collect Navigational
"Personal Information" collected via online forms, trade shows, and phone calls
This refers to any information that you voluntarily submit to us and that identifies you personally, including
contact information, such as your name, e-mail address, company name, address, phone number, and other
information about yourself or your business.
Personal Information can also include information about any transactions, both free and paid, that you enter on
the Websites, trade shows or provided over phone calls with our staff and information about you that is
available on the internet, such as from Facebook,
LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can
directly or indirectly identify an individual. Navigational information refers to information about your
computer and your visits to this website such
as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
Please see the "Navigation Information" section below. Payment information is collected through “Stripe”, which
processes payment information from you including
credit cards numbers, using third party PCI-compliant service providers. This information is only collected when
you enter your credit card information voluntarily to make a purchase online. Except for this, we do not collect
Sensitive Information from you online.
When you use our services our view content provided by us, we automatically collect information about your
computer hardware and software. This information can include your IP address, browser type, domain names,
internet service provider (ISP), the files viewed on our
site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website
This information is used by Ricoma to provide general statistics regarding use of the Ricoma Website. For these
purposes, we do link this automatically-collected data to Personal Information such as name, email address,
address, and phone number.Information About Children
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally
collect information about children under 16. If you believe that we have collected information about a child
under 16, please contact us at firstname.lastname@example.org, so that we may delete the
2. How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
- Improve your browsing experience by personalizing the Websites
- Send information or Ricoma content to you which we think may be of interest to you by post, email, or other
means and send you marketing communications relating to our business;
- Promote use of our services to you and share promotional and information content with you in accordance with
your communication preferences;
- Follow up and send reminders or product information via text message after you have provided us your mobile
- Meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that
may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Use of Personal Information (Performance of a Contract or Existing Customers)
In addition to the uses above, Customers and “Opportunities” (Persons who apply to qualify for financing), will
receive additional communication via fax and/or one-to-one emails from direct sale associates,
customer service representatives, trainers and logistics coordinators in order to:
- Process paperwork for financing or billing purposes or perform a contract
- Handle shipping requests
- Complete voluntary onboarding
- Complete voluntary training
- Assist with machine maintenance and or technical issues
- Directly visit customer location at the request of the customer
- Promote related products
- Communicate customer-related incentives such as loyalty programs and offers
Customer data such as First name, Last name, Email and Phone Number for customers who purchased embroidery
machines from Ricoma headquarters in the United States, will be transferred to our partner, Amann, USA if said
also purchased or obtained a starter kit (with supplies provided by Amann USA) from Ricoma US. Amann USA is
required to maintain the confidentiality of your information.
Legal basis for processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), our legal basis for collecting and
using the personal information described above will depend on the personal information concerned and the
specific context in which we collect it. However, we will normally collect personal information from you only
where we have your consent to do so, where we need the personal information to perform a contract with you,
or where the processing is in our legitimate interests and not overridden by your data protection interests or
fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal
information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with
you, we will make this clear at the relevant time and advise you whether the provision of your personal
information is mandatory or not (as well as of the possible consequences if you do not provide your personal
information). Similarly, if we collect and use your personal information in reliance on our legitimate
(or those of any third party), we will make clear to you at the relevant time what those legitimate interests
Use of Navigational Information
We use Navigational Information to operate and improve the Websites. We may also use Navigational Information
alone or in combination with Personal Information to provide you with personalized information about Ricoma.
Customer Testimonials, Comments & Reviews
We post customer testimonials and comments on our Websites, which may contain Personal Information.
We obtain each customer's consent via paper form prior to filming the testimonial. Prior to filming, customers
are required to give consent via a paper form with their printed name and signature.
This form gives Ricoma consent to film them and use the footage and or photographs of themselves, their business
and their employees on our Websites, social media accounts, publications, printed promotional
materials, educational materials, email marketing and derivative works or for any similar purpose without
Comments & Reviews
Comments and reviews by our followers or fans made via our social media accounts including Twitter, Pinterest,
Facebook Business Page and related groups including “Ricoma Connect” and “Embroidery &
Custom Apparel Mastery, Google Reviews and Instagram are used for marketing purposes on our Websites and are
promoted via email communications. At any time if you contact us directly at email@example.com
and request that your comment or review be removed, Ricoma will remove it accordingly and will not use it again
for any marketing purpose.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect
payment from you. We use a third-party service provider to manage credit card processing. This service
is not permitted to store, retain, or use information you provide except for the sole purpose of credit card
processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from
unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a
secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected
using appropriate physical, technical and organizational measures.
Social Media Features
Our Websites include Social Media Features, such as the Facebook Like button and Widgets, such as the Share This
button. These features may collect your IP address, which page you are visiting on our sites, and may set a
cookie to enable the feature to function properly.
Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This
Our Websites provide links to other websites. We do not control, and are not responsible for, the content or
practices of these other websites. Our provision of such links does not constitute our endorsement of these
other websites, their content, their owners, or their practices.
they may have.
We offer publicly accessible blogs and Facebook groups. Please keep in mind that if you directly disclose any
information through our blogs or groups, this information may be collected and used by others. We will correct
or delete any information you have posted on the Websites if you so request, as described in "Opting Out and
Retention of Personal Information
How long we keep information we collect about you depends on the type of information, as described in further
detail below. After such time, we will either delete or anonymize your information or, if this is not
possible, then we will securely store your information and isolate it from any further use until deletion is
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so
(for example, as long as is required in order to contact you about our other services, or as needed to comply
with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the
information or anonymise it or, if this is not possible, then we will securely store your Personal Information
and isolate it from any further processing until deletion is possible.
We will delete this information from the servers at an earlier date if you so request, as described in "To
Unsubscribe from Our Communcations" below.
If you have elected to receive marketing communications from us, we retain information about your marketing
preferences for a reasonable period of time from the date you last expressed interest in our content, products,
or services, such as when you last opened an email from us or other activity with that email.
We retain information derived from cookies and other tracking technologies for a reasonable period of time from
the date such information was created
3. How we Share Information we Collect
We employ other companies and people to provide services to visitors to our Websites and to our customers and may
need to share your information with them to provide information, products or services to you. Examples may
include removing repetitive information from prospect lists, analyzing data or performing statistical
providing marketing assistance, processing credit card payments, supplementing the information you provide us in
order to provide you with better service, and providing customer service or support. In all cases where we share
your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and
customer data handling policies.
In addition, we may share data with trusted partners to contact you based on your request to receive such
communications, help us perform statistical analysis, or provide customer support. Such third parties are
prohibited from using your Personal Information except for these purposes, except in the case of a customer
obtaining a starter
kit from Ricoma US containing supplies provided by Amann USA. All partners are required to maintain the
confidentiality of your information.
We partner with trusted third parties to provide you with co-marketing content that we think may be relevant to
you. These co-marketing partners are required to adhere to our privacy and data protection policies. For more
information on our co-marketing program with Amann USA, see below.
Ricoma US & Amann USA
Ricoma US maintains an exclusive partnership with Amann USA for their embroidery supplies in the form of a
starter kit. When said starter kit is obtained by a customer of Ricoma with the purchase of an embroidery
machine, information like First name, Last name, Email and Phone number will be transferred to Amann USA. Amann
USA is required
to maintain the confidentiality of your information. If you feel at any time that Amann is abusing your
information, contact us immediately at firstname.lastname@example.org.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise,
that company would receive all information gathered by our current Email Service Provider on the Websites. In
this event, you will be notified via email and/or a prominent notice on our website, of any change in
uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe
that use or disclosure is necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or comply with a law, court order, or legal process.
4. International Transfer of Information
span class="roboto-bold">International Transfers within Ricoma’s Entities
To facilitate our global operations, we transfer information to China and allow access to that information from
our teammates in China for the purposes described in this policy.
safeguards to require that your Personal Information will remain protected.
5. Cookies and Similar Technologies
the website, track users’ movements around the website, and to gather demographic information about our user
We partner with a third party ad network to either display advertising on our Website or to manage our
your activities on this and other Web sites to provide you targeted advertising based upon your interests. If
you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by
clicking here: http://preferences.truste.com/ (or if located in the European Union,
by clicking here: (http://www.youronlinechoices.eu/). Please
note this does not opt you out of being served advertising. You will continue to receive generic ads.
Third Party Tracking Technologies
6. How to Access & Control Your Personal
Reviewing, Correcting and Removing Your Personal Information
You have the following data protection rights:
- You can request access, correction, updates or deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal
information or request portability of your personal information.
- If we have collected and process your personal information with your consent, then you can withdraw your
consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted
prior to your withdrawal, nor will it affect processing of your personal information conducted
in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal
To exercise any of these rights, please contact us by email at email@example.com or
by mail to Ricoma International Corporation, Inc., 11555
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom
of our e-mails, updating your communication preferences, or by sending us an email at firstname.lastname@example.org Attention:
Customers cannot opt out of receiving transactional emails related to their account with us.
Ricoma International Corporation, Inc.
11555 NW 124 Street,
Miami, FL 33178 USA
Toll Free: 1-888-292-6282
Ricoma China (Factory)
Ricoma (Shenzhen) Co., Ltd.
Baochengli Industrial Park, Jinlong Road 3
Shenzhen, P.R. China (Post: 518118)