This limited non-transferable
warranty covers machines, products and accessories
sold in the USA by Ricoma International. For products that are purchased or located outside of the USA, Ricoma’s
international one-year warranty will apply. Ricoma guarantees that the covered products will be free of defects in
material or workmanship during the applicable warranty period stated below. Ricoma will, at its option, repair or
replace a product that is found defective during the warranty period. Warranty work must be performed or authorized
by a Ricoma Authorized Representative. If onsite warranty work is required on a new product within the first 90 days
after receipt of product, Ricoma will cover all costs related to the service call including parts, labor and
travel. After the initial 90 days, this Warranty covers parts and labor only, and does not
include travel expenses by Ricoma’s technicians for onsite work.
The customer is responsible for basic
troubleshooting with a Ricoma technician before an onsite technician can or will be dispatched.
applies for the warranty period specified for the specific
product below. The warranty period begins on the date of the invoice as indicated.
|New Embroidery Machines
All Parts and Labor
|Refurbished Embroidery Machines
All Parts and Labor
*Except for Consumable Components
Consumable and/or expendable components, including, but not limited to needles, bobbin cases, rotary hooks, bulbs,
fuses, air filters, needle bar reciprocators, plastic spiral bevel gears, etc.
NOT COVERED UNDER THIS LIMITED WARRANTY
Ricoma is NOT
- Acts of God
- Any product that has been used, altered or modified in ways not approved by a Ricoma representative
- Parts, supplies or accessories not supplied by Ricoma
- Damage/defects caused by failure to attend corresponding training, improper installation, digitizing, or
other user misuse
- Depreciation or damage to equipment, property or garments, caused by normal wear and tear, lack of
proper maintenance, or failure to follow safe operating and maintenance instructions, which includes but
is not limited to proper lubrication, thread tensioning, needle orientation and hooping
- External factors such as environment, maintenance neglect, or electrical supply problems
- Computer and networking hardware not supplied by Ricoma
- Any shipping besides ground shipping. If the customer wishes to have expedited shipping, they can pay
the difference for the expedited shipping covered under warranty
- General product maintenance and preventative maintenance
- Additional operator training
- Products or parts have not been paid for or returned to Ricoma within the period specified below
This limited warranty will be void if the machine has been tampered with or modified without the express
prior approval of a Ricoma representative, or if a serial number has been altered or removed. This limited
warranty does not apply to software.
Ricoma’s liability under this warranty is limited to the repair or replacement of the defective parts or
product in whole, and RICOMA’S LIABILITY WILL IN NO CASE, EXCEED THE
PURCHASE PRICE OF THE PRODUCT, AS TO WHICH THE CLAIM IS MADE. ANY CLAIMS AGAINST RICOMA MUST BE MADE IN THE
COURT SYSTEM OF MIAMI-DADE, FL. THIS LIMITED WARRANTY IS EXCLUSIVE. ALL OTHER WARRANTIES EXPRESSED OR
IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
EXCLUDED. ANY IMPLIED WARRANTIES THAT MAY NOT BE EXCLUDED UNDER APPLICABLE LAW, ARE HEREBY LIMITED TO THE
DURATION OF THE WARRANTY. IN NO EVENT WILL RICOMA BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL
DAMAGES (INCLUDING LOSS OF DATA OR PROFIT), EVEN IF RICOMA HAS BEEN EXPRESSLY ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. The purchaser may also have other rights in their home jurisdictions.
How to contact Ricoma for Warranty Support
To secure warranty support, you must contact Ricoma's Customer Support during the warranty period at
1-888-292-6282 or email us at firstname.lastname@example.org
, between 9 AM to 9 PM
ET. Please be ready to provide the machine's serial number, your name, phone number, email address, and
description of the problem. For onsite warranty work, outside of 90 days, please be prepared to pay for travel
and expenses to your location. The purchaser will be charged for any service not covered under the Warranty.
For product returns under warranty, Ricoma will issue a Return Materials Authorization (RMA) Number. You must
return the products using the proper packaging, with the RMA # clearly indicated on the outside of the box. You
must ship the products to Ricoma within 20 business days of the date the RMA # is issued. Failure to return
products within the allotted time will result in charges being assessed to your account for the purchase price
of any materials shipped to you.
If Ricoma determines that the problem is not covered under warranty due to any of the conditions named above,
Ricoma will notify you and inform you of alternatives that are available to you on a per charge basis.
Parts used in performing warranty repairs may be new or refurbished. Refurbished parts are the equivalent to
new in performance. Replacement parts are covered for the remainder of the original warranty period. Parts
replaced in performing repairs become the property of Ricoma. If the machine needs to be replaced, Ricoma may
choose to replace it with a new or refurbished, like for like, production machine and the replacement machine
would be covered for the remainder of the original warranty period.