Welcome to Ricoma.
Your Order Starts Here.
Thank you for purchasing your Ricoma machine on Amazon.
Your journey doesn’t stop at checkout — it starts here.
Everything you need to track your order, prepare for your machine, and access your training is available inside your customer portal.
Access Your Customer Portal
Your customer portal is where you’ll manage everything related to your order and machine.
Use the same email address you used on your Amazon order to log in.
Inside Your Portal, You Can:
-
Track Your Order
See real-time updates on your order status and shipping progress.
-
Unlock Your Training
Watch pre-training videos so you’re fully prepared before your live session with a Ricoma instructor.
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Access Manuals & Resources
Find your:
• Machine user manuals
• Setup guides
• Maintenance resources
• Helpful how-to materials
Everything is organized in one place. -
Download Your Free Software (Embroidery Customers)
If you purchased an embroidery machine, you’ll be able to:
• Download your free Chroma
digitizing software
• Access tutorials
• Schedule additional live training on
digitizing
Why This Matters
Ricoma isn’t just sending you a machine — we’re giving you the full ecosystem:
- Equipment
- Software
- Education
- Support
- Ongoing training
So you can get up and running confidently.
Ready to Get Started?
-
Log in using the email from
your Amazon order -
Explore your portal while your order
is being prepared
Need Help?
If you have any trouble logging in or accessing your portal, our support team is here for you.
Miami Headquarters
11555 NW 124th Street
Miami, FL 33178
Phone
305-418-4421
Toll Free: 1-888-292-6282
Email
info@ricoma.com